1Fill in the fields, then copy the right text based on how late the payment is.
2Start with Friendly. If you don't hear back in 2 days, escalate to Firm. After 7 days, Final.
3If the Final text gets no response, switch to the Call Script tab.
Fill in once — texts update automatically
Friendly Reminder1–3 days late
Firm Follow-Up4–7 days late
Final Notice7+ days late
Rule: You are not required to continue providing care while a payment is outstanding. The service agreement says when payment is due. After the Final Notice deadline passes with no response, switching to the call script and pausing shifts is appropriate — not aggressive.
Late payment call
This call is not a conversation about whether the payment is owed. It's a professional notification with a clear path forward. Go in calm and clear.
Before you call
1Send the Final Notice text first. The call comes after — not instead of.
2Have the original service agreement in front of you. Know the exact amount and the exact due date.
3Call during business hours — not in the evening, not on a weekend.